Terms & Conditions
Orders and Returns
Order placement Policy: Once order is placed, customer has 24 hours to make any necessary changes — i.e. powder coating, hoop configuration, material type, etc. After 24 hours, the order cannot be modified
Cancellation of orders within 24 hours of order placement – 100% Refund
Cancellation of orders after 24 hours of order placement are subject to a 20% administrative/restock fee
Return of unwanted Pelfreybilt products: customer responsible for return shipping & all products are subject to a 20% restocking fee Return of damaged or defective Pelfreybilt Products:
Customer must contact Pelfreybilt within 24 hours of receipt of products — via email — with photos and a description of the damage or defect.
Pelfreybilt will advise at that time how to proceed with return.
Pelfreybilt ships via FedEx Freight, H2O Logistics (Hawaii), and USPS. Once products leave our facility, we cannot be held responsible for any product or powder coating damages incurred during transit. We will gladly file a claim on customer’s behalf with the carrier, but it’s subject to approval by the carrier. Pelfreybilt will not pay to have products re-coated or repaired.
All items built at Pelfreybilt are built to order therefore all lead times are APPROXIMATE. While we do our best to meet them there are things out of our control that affect these items and their build times as they are not “off the shelf”. We appreciate the patience of all of our customers and will do our best to meet the estimated lead times.
Pelfreybilt will not share any of your contact information any other companies or agencies. Your information is used exclusively by Pelfreybilt for order and marketing purposes only.
Limits of liability
All parts manufactured by Pelfreybilt Off-Road, Inc. are designed to increase off-road capability and are intended for off-road use only. Pelfreybilt Off-Road, Inc. cannot be held liable for any unforeseen damages to the vehicle or injuries during use or installation. Upon purchasing, the buyer accepts full liability for any injury or property damage that may occur while using products manufactured by Pelfreybilt Off-Road, Inc. If you do not feel confident in your ability to install products, a qualified professional should be employed for installation. Pelfreybilt Off-Road, Inc. will not be responsible for any damage or injury that may occur during installation.